If you feel that a particular trader is repeatedly breaching these rules, including at a cross-border level, you should report your case to them.

you book for a specific date and most likely need the room for those dates) it is unlikely that a force majeure clause would trump the consumer’s right to a refund. Therefore, your rights as a consumer depend on national contract law, including rules on extraordinary circumstances, and the type and terms of your contract, including the stated cancellation policy of the service provider (e.g. The European Consumer Centre in your country can help if you have a problem with goods you bought in or from another EU country. Cancellation occurs when: ... A printed or electronic notice informing you of your EU air passenger rights must be clearly displayed at the airport check-in desk, at check-in kiosks and on-line. Throughout the EU, national authorities are in responsible for enforcing EU consumer protection rules. These cancellation rights are more generous than if you bought goods or services from a high street shop.

How to open a bank account or take out insurance in the EU. The Consumer Contracts Regulations also give you key cancellation rights when you enter into contracts at a distance over the phone, online, from a catalogue or face-to-face with someone who has visited your home, for instance. EU consumer law does not regulate the conditions for and consequences of cancellation of individual services such as accommodation reservations. EU Regulation EC 261/2004 covers most regulations for air travel. Your rights when shopping in other EU countries and online. For more detailed information about your rights under national law, check the specific rules on legal guarantees and commercial …

Further, I’ve been looking at the terms and conditions of lots of hotels and many of them do not have a sufficient force majeure clause which they can rely upon. Consumer issues in other policies. The EU regulation states that if a land or sea journey is cancelled they should also be offered a refund or a re-routing. However, as time is of the essence with a hotel booking (i.e. EU policy areas with a direct effect on the rights of European consumers, such as banking, public services, passenger right, communications and energy.



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