The best practice is to send refunds through the eBay platform. Once you've asked us to step in, we'll respond to you and the seller with our final decision within 48 hours. If there really is … INADs are costly and should be avoided. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Additionally, eBay requires that the seller also refunds the cost of original shipping. Issuing refunds for eBay transactions through PayPal is generally straightforward. Ebay issued him a refund, but the item still says delayed. The delay is due to paypal and bank/ credit card processing. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. The buyer was rightfully upset, and opened a case. Here are a few common refund statuses you may see: Pending: The refund is still processing from the sender's payment method. I had an email from Paypal saying the money had been refunded and it was all complete. Offer a refund as a managed payments seller . Getting your refund. I sold an item on ebay two weeks ago and it's "delayed" according to the USPS tracking. Once you submit your return request, the seller will receive an email from eBay notifying them about it. Ebay issued a refund in a case, but item still in transit.. Hey guys, I did some searching on google and couldn't find a similar problem to this one. Read our article on asking eBay to step in and help for more information. Click Filters and select Refunds. There are cases where things can get a little complicated, however. Help! This value is returned in the issueRefund response if the issueRefund operation was successful. If the buyer requires a refund—cancellation, full refund, less than full refund, or partial refund, eBay will refund the sales tax to the buyer in these cases since we collected the sales tax on the original transaction. Lissa McGrath sets out to find the best way to issue PayPal refunds and what to look out for to keep buyers happy. Try to work things out with the seller Click the refunded transaction to view the details. The seller lets you keep the item and offers you a refund or partial refund It usually takes 3 to 5 business days to receive a refund to your PayPal account. This enumeration value indicates that the refund process has been initiated by the seller, but not yet completed. @radamantys2012 It can take a couple of weeks sometimes for the refund to reach you. Depending on your case, and the return policy of the seller you bought your item from, the seller can respond to your return request in two general ways. The delay is due to paypal and bank/ credit card processing. It's showing in my history but it's not showing in my actual balance. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. 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