If you want the item back agree to a return, if you don't then just issue a refund and end it. I sold an item on Nov. 14. Contact the Seller Directly . There are over 179 million active PayPal accounts around the world. If the seller is thinking that they can't give you the money while it's on hold, then they will find that it's just a simple click of the "refund" button. How Sellers Manage Returns & Refunds Help a buyer with an item they didn't receive If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it … Customers being economic with the truth happens especially when you deny refunds as buyers expect refunds in the modern age private seller or not. Paypal does put the funds on hold when a dispute is filed. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Me and the seller both agreed to a partial refund of 50 EUR. The agent told me I have to go to my local police station and get a POLICE REPORT showing that the buyer damaged the item. You can refund the entire amount of a transaction or portions of it. NEVER EVER ask eBay to step in and help because as mentioned, it will always close in the buyers favour. We do not get a choice in the matter is the blunt answer to the question. If and only if paypal find in favour of the buyer they will have to return the item at their own expense "trackable" back to you before you have to give a full refund of the original payment. The first step is to contact the member through … A buyer can return an item that they have destroyed and ebay will make seller refund in full including shipping. If a seller opens an unpaid item case against you, find out when and how you can appeal it. After the dispute process is complete, you may receive a refund and the dispute will be added to the record of the other party. Reporting an item or issue with a seller. As soon as you ask eBay to step in and help, the dispute closes in the buyers favour, regardless of whether you are in the right or not. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. I sold her an item which she's not completely satisfied with. Thanks for your advise. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. The dispute process should take a few days before you hear back from eBay. We will take care of any issues with the buyer, including removing any negative and … I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. It's clearly stated in my description the only times I would accept a refund but ebay doesn't even look at that. Ebay and paypal are more or less the same company and the disputes work the same way. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. I contacted ebay chat to ask how to dispute a refund decision. A quick message through the eBay messaging system can often clear up misunderstandings or disagreements without having to involve eBay in the tedium of online dispute resolution. ... Of course, the outcome will be the same because you will almost certainly lose the dispute and be forced to refund anyway. I have just signed up for managed payments and reading through the get started guide i come across the payment disputes section. In limited instances, eBay may ban a member due to the sheer number of open disputes. I'm in the middle of a dispute with a buyer for one of my items on ebay. When you offer your buyer a refund, the amount will be paid from the total of your Available and And he has gone quite as he knows eBay only give 30 days for a dispute . If you cancel the dispute, the seller cannot be forced by ebay/paypal to refund you, and you will be unable to re-file the claim. 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