First three recharges must occur within 90 days of activation. Offer ends 31 March 2020 unless withdrawn earlier. Call centres are outdated and a crappy experience. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Optus in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Optus, compared by speed and customer recommendations. best regards. Youâll find us online 24/7 to give you a hand. I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. In October 2006, Optus announced that it would outsource 100 contracting jobs to another Singtel subsidiary, IT company NCS, in Singapore. The service activated quickly and now works to my satisfaction. I have to say that this service, while only in testing phase according to ⦠Download Activate Optus International Roaming free. Weâve got 96.3% Customer Satisfaction with our Live Chat-focused experience. I did save the chat transcript which I am going to use against optus. Solved: I can not get any response from Live Chat. im very grateful for the support I have received. Solved: I can't access the 24/7 chat to talk about my account is anyone having problems - 179805 MESSAGE US 24/7 FOR SUPPORT ⢠Get instant responses from our new Digital Assistant ⢠Connect to human experts when you need to ⢠Access your message history ⢠Reply when it suits you FIND YOUR OWN ANSWERS ⢠Learn more about your device with our device guides ⢠Check Optus ⦠Is there a way to have an activated sim card without 'recharging' as I don't plan on using any calls/data⦠just simply to port over, Thanks! YOU need to call them in all cases. 1 Month Free Plan Fees: New services only activating on $45 My Plan Plus 12M SIM. You can easily get to My Optus from your mobile device by following these steps: Go to My Optus account. Existing Optus customers might not have 5G activated on their accounts by default. The below is listed on Optus website. Achievement and Rewards Fair Go Policy applies. Optus mobile login. This is after they called Optus and was told of a "nationwide issue", and a personal visit to an Optus shop last Monday. It has not been active for two days. If you are a business customer, please contact us. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Seems to be back without an expiry date this time, was unable to find it in the Optus online shop but from an old link seems to still be there and on sale as an Online exclusive.. Optus $2 SIM free, and free delivery. SIMCARD.SG only sells the SIM Card with A$30 value inside. Yes to having a chinwag. To avoid surprises, see optus.com.au/roam for information on eligible destinations, roaming, call and data rates, tips on how to control your spend and details on our travel options. 2 - Activate your service. Customer help on Optus home products and services. Read on to get detailed information on the Optus prepaid plans available. If you donât feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. INDIAN Optus staff member has no idea what he is talking about. No credit card needed. Free $2 Prepaid SIM. Optus SIM Cards can be activated using NON-AUSTRALIAN PASSPORT WITH VALID AUSTRALIAN VISA after successfully passing through ... You need to contact Optus Customer Service via live chat or phone call BEFORE activating a plan if you want to change your plan. Here's how to turn it on and find where there's coverage. Get a response in seconds and a copy of your chat transcript after. When the 3G icon is displayed, you're connected to the 3G network. Jeff If you require assistance to connect, contact us at optus.com.au/notices/ service-chat Limited to 1 per customer. working days of your Optus nbn⢠connection date, we will automatically activate your connection and begin billing you. Hang up on him, wait ten minutes and get someone else. Offer ends 12/11/20. Optus ⦠I had another chat session with customer service this morning and we restarted the process from scratch. So looks like you have to activate within 28 days.  Activate a SIM; Keeping Australia Connected. Finally Optus stops ripping people with excessive data charges, following Telstra and Vodafone. Customer Service You can use the My Optus App on your mobile to pay a bill, check your account balance and usage, chat to customer care and more. Dare to try a better way with us. Want to make a video call? It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Done 6 Activations so far. If you are not porting, you will be required to fill in your 6-18 digit order number and follow the onscreen prompts for activation. If you are transferring existing services to Optus nbnâ¢, this may result in the disconnection of those services. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. How to Activate Optus Sim Without Paying $10 to Recharge? If you are porting from an MVNO on the Optus network, you will be required to chat online with a representative to activate your SIM card. Fair go policy applies. SELF-ACTIVATION. i on a sim only plan and 2 agents ( chat ) said visual voicemail was active but didnt work, 3rd agent ( Phone ) agreed he tried to activate and it did not let him do and he escalated the ticket and created a case, then i contacted optus via ⦠No-one will be calling you back, that is a lie. I think resetting the iphones network settings did the trick this time even though I had done that before. Last month it took Optus 2.5 days before my prepaid sim got activated. Enter your mobile number. Optus customer service phone number. Weâre here for all our customers, keeping you connected and offering more ways to help. I was looking for information on the Optus home page regarding my mobile phone account, and up pops a live chat window. If after 24 hours and you've power cycled your device you still have SOS only, I would chat to, or call Optus to get them to check why it's not yet active. Learn how to log in and manage your account in the given article. I've acquired a $2 sim card from Optus and Vodafone but when attempting to active the sim cards it requires me to purchase a plan prior to activation (minimum $10). Transferring existing services to Optus nbn⢠connection date, we will automatically activate your connection and begin billing.... 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