Select Send. He sent photos showing damage, but says the packing box is not damaged. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." Shipping rates for sellers. Select your reason for the return. Select the link below to e-mail UPS about your lost or damaged package. And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. First of all, the item was misrouted somewhere in CA. I've only had one experience with a small item, lots of bubble wrap & tissue, shipped in a 6 x 6 x 7 priority box. If they do, when damages occur, they can easily file a claim. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. Charges reversed. "I have the right to remain silent but I didn't have the ability." Seller assumes all responsibility for this listing. Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. And if more than 1 in 500 of your packages go missing (at least in the US), the LOCAL POST OFFICE or SORTING CENTER has a thief and you should take it up with the local Postmaster. Find out how to print your own shipping labels, and tips for packing awkwardly shaped items. eBay. I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. Am I just up a creek with out a paddle? I am really confused on how this is all supposed to work. Return your item If the item is really damaged, do you want it back? Filing a claim for damaged item with ups? Give your customers convenient delivery options. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. I returned an item immediately after receiving it and I didn't alter it in any way. The seller will also pay for return shipping.. Estimated delivery dates let you know when you can expect an eBay item to arrive. Most buyers are considerate enough to wait until you file claim. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Pick up the pieces. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … If not, then just refund the buyer. Remarkable services that go beyond shipping and tracking to help you expand your business. You'll get a message asking you to respond. Share best practices, tips, and insights. Share best practices, tips, and insights. If that is the case, I don't think USPS insurance will cover damage UNLESS you can prove the item was packaged sufficiently, which it PROBABLY WASN'T because the packaging guidelines for fragile items are overly conservative. Ron White, Fritch, Texas. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. Discover UPS Services. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? He should follow the prompts. I had bought extra bubble wrap and packaging material to make sure they would not be damaged. I received an item I purchased (antique entry table ($900 + 250 shipping) and part of it was damaged. 2 min article; Saving through combined shipping. Labels and packaging tips. Choose eBay international standard when you need to manage your overall shipping cost. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. The seller refused, so I filed a complaint with Paypal Paypal is saying I must return the item for a refund. And if you have even a 1 in 100 breakage rate on your shipments, YOU ARE NOT PACKING THINGS CORRECTLY. It is also a very good idea to have a clear close-up pic of the shipping lable on the package. Should the buyer contact USPS and file a claim with them? I have asked for photos so that I can file a claim - it was shipped priority and packaged properly. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. I said the screen was fine in the listing. On the worst is that if you ask this buyer to send your item back to you----the insurance becomes nulll and void! I did not say seller can force buyer to take pictures,hold the package with wrappings and co-operate with USPS in case they want to come and examine the item. Give support, share information, and connect with fellow members. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If they don't step up and make it right, eBay will make them. He claims it was damaged during shipping and wants me to file a claim through UPS. Can I … You'll find more information on additional coverage with UPS and FedEx below. Customers who ship packages need to pack their boxes properly. There are so many threads that it is difficult to find the info that I need. Your buyer needs to take picture of the outside box and the content inside the box.so 2 pictures are required to file claim and you should ask him to keep everything including packing material in case USPS may want someone to come and look at it. depending on the item, USPS MAY want to see the physical item before approving the claim. Damaged, defective, or recalled lithium battery shipping is restricted to ground transportation by law and is only accepted by UPS for the lower US 48 contiguous states and excludes service to Alaska; Hawaii; Puerto Rico; Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelley’s Island, OH and San Juan Islands, WA. If an item arrives damaged, the seller is going to be on the hook. To wait until you file claim back to you fast onto the buyer got the package matter how carefully pack. You bought more insurance over a month of emails and calling them seller is going to be on newest... 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