Follows procedures for issuing and closing safe deposit boxes used by guests. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Write, and understand the primary language used in the workplace. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. A front desk agent works fulfilling customer service and administrative roles in hotels. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Presents options and alternatives to guests and offers assistance in making choices. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Takes same day reservations and future reservations when necessary. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. The hotel receptionist job is often referred to as a front desk agent. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. 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